<h2 style="margin-top: 0px; margin-bottom: 10px;">What is included in WithSecure Client Triage Support?</h2>
<p style="margin-top: 0px; margin-bottom: 0px;"><strong>Elevate to WithSecure</strong> – Official escalation service reached from an Elements EDR detection.<br /> <strong>Threat validation</strong> – Analysts confirm whether a flagged detection is a real attack.<br /> <strong>Threat investigation</strong> – Deeper analysis of attack methods, network routes and timelines.<br /> <strong>Response guidance</strong> – Written recommendations on containment and remediation steps.<br /> <strong>Results in console</strong> – Findings appear directly in the Elements Security Center.<br /> <strong>Important</strong> – No continuous monitoring; your own team still watches the console.</p>
<h3 style="margin-top: 30px; margin-bottom: 10px;">What are the main benefits of WithSecure Client Triage Support?</h3>
<p style="margin-top: 0px; margin-bottom: 0px;">WithSecure Client Triage Support is the retail name for WithSecure's on-demand escalation service for Elements Endpoint Detection and Response, used when a detection needs more expertise than the in-house team has available. It is operated entirely from the cloud-based Elements Security Center, the same console the vendor has used since it was renamed from F-Secure Business.<br /> <br /> <strong>No permanent SOC</strong> – Expert analysis is requested per case, not staffed monthly.<br /> <strong>Two hour target</strong> – Validation work starts quickly after a request is raised.<br /> <strong>Around the clock</strong> – Requests can be raised 24/7 across the whole year.<br /> <strong>Faster decisions</strong> – Ends internal debate over whether a detection actually matters.<br /> <strong>Documented findings</strong> – Written analysis you can attach to an incident record.<br /> <strong>Case based</strong> – Expert help is requested per detection, not run continuously.</p>
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<h3 style="margin-top: 30px; margin-bottom: 10px;">Which company size is WithSecure Client Triage Support suitable for?</h3>
<p style="margin-top: 0px; margin-bottom: 0px;">The deciding factor is not headcount but whether someone in your organisation already looks at EDR detections. This service adds expert judgement to detections your team has seen; it does not notice them for you.</p>
<table style="width: 100%; border-collapse: collapse; background-color: #efefef; margin-top: 15px; margin-bottom: 15px; font-size: 14px; line-height: 1.35;">
<tbody>
<tr><th style="border: 1px solid #ffffff; padding: 9px 8px; text-align: left; font-weight: bold; background-color: #dedede;">Requirement</th><th style="border: 1px solid #ffffff; padding: 9px 8px; text-align: center; font-weight: bold; background-color: #dedede;">Small business</th><th style="border: 1px solid #ffffff; padding: 9px 8px; text-align: center; font-weight: bold; background-color: #dedede;">Medium-sized company</th><th style="border: 1px solid #ffffff; padding: 9px 8px; text-align: center; font-weight: bold; background-color: #dedede;">Large company</th></tr>
<tr>
<td style="border: 1px solid #ffffff; padding: 8px; text-align: left; font-weight: bold; vertical-align: middle;">Reporting obligation Switzerland</td>
<td style="border: 1px solid #ffffff; padding: 8px; text-align: center; vertical-align: middle;">Rarely</td>
<td style="border: 1px solid #ffffff; padding: 8px; text-align: center; vertical-align: middle;">By sector</td>
<td style="border: 1px solid #ffffff; padding: 8px; text-align: center; vertical-align: middle;">By sector</td>
</tr>
<tr>
<td style="border: 1px solid #ffffff; padding: 8px; text-align: left; font-weight: bold; vertical-align: middle;">NIS 2 in the European Union</td>
<td style="border: 1px solid #ffffff; padding: 8px; text-align: center; vertical-align: middle;"><span style="color: #d9534f; font-size: 24px; font-weight: 800; line-height: 1; display: inline-block; transform: translateY(1px);">✕</span></td>
<td style="border: 1px solid #ffffff; padding: 8px; text-align: center; vertical-align: middle;">By sector</td>
<td style="border: 1px solid #ffffff; padding: 8px; text-align: center; vertical-align: middle;"><span style="color: #32a852; font-size: 24px; font-weight: 800; line-height: 1; display: inline-block; transform: translateY(1px);">✓</span></td>
</tr>
<tr>
<td style="border: 1px solid #ffffff; padding: 8px; text-align: left; font-weight: bold; vertical-align: middle;">Security questionnaire from large customers</td>
<td style="border: 1px solid #ffffff; padding: 8px; text-align: center; vertical-align: middle;">Sometimes</td>
<td style="border: 1px solid #ffffff; padding: 8px; text-align: center; vertical-align: middle;"><span style="color: #32a852; font-size: 24px; font-weight: 800; line-height: 1; display: inline-block; transform: translateY(1px);">✓</span></td>
<td style="border: 1px solid #ffffff; padding: 8px; text-align: center; vertical-align: middle;"><span style="color: #32a852; font-size: 24px; font-weight: 800; line-height: 1; display: inline-block; transform: translateY(1px);">✓</span></td>
</tr>
<tr>
<td style="border: 1px solid #ffffff; padding: 8px; text-align: left; font-weight: bold; vertical-align: middle;">Own staff watching EDR detections</td>
<td style="border: 1px solid #ffffff; padding: 8px; text-align: center; vertical-align: middle;"><span style="color: #d9534f; font-size: 24px; font-weight: 800; line-height: 1; display: inline-block; transform: translateY(1px);">✕</span></td>
<td style="border: 1px solid #ffffff; padding: 8px; text-align: center; vertical-align: middle;">Partial</td>
<td style="border: 1px solid #ffffff; padding: 8px; text-align: center; vertical-align: middle;"><span style="color: #32a852; font-size: 24px; font-weight: 800; line-height: 1; display: inline-block; transform: translateY(1px);">✓</span></td>
</tr>
<tr>
<td style="border: 1px solid #ffffff; padding: 8px; text-align: left; font-weight: bold; vertical-align: middle;">This product fits</td>
<td style="border: 1px solid #ffffff; padding: 8px; text-align: center; vertical-align: middle;"><span style="color: #d9534f; font-size: 24px; font-weight: 800; line-height: 1; display: inline-block; transform: translateY(1px);">✕</span></td>
<td style="border: 1px solid #ffffff; padding: 8px; text-align: center; vertical-align: middle;"><span style="color: #32a852; font-size: 24px; font-weight: 800; line-height: 1; display: inline-block; transform: translateY(1px);">✓</span></td>
<td style="border: 1px solid #ffffff; padding: 8px; text-align: center; vertical-align: middle;">Partial</td>
</tr>
</tbody>
</table>
<h3 style="margin-top: 30px; margin-bottom: 10px;">Does WithSecure Client Triage Support meet the requirements of Swiss cybersecurity legislation?</h3>
<p style="margin-top: 0px; margin-bottom: 0px;">No single service does, and the obligation itself applies to far fewer companies than most buyers assume. The reporting duty introduced by the revised Information Security Act covers operators of critical infrastructure, who must report a cyber attack to the Federal Office for Cybersecurity (BACS) within 24 hours of discovery. Where this service helps is the step that usually costs the most time inside that window: an analyst confirmation of whether a detection is a genuine attack, together with a written account of the methods, network routes and timeline behind it, which is close to the substance a first report has to contain. What it does not do is find the incident in the first place, watch the console outside your own working hours, or submit anything to BACS on your behalf, because every request has to be raised by your team. It also produces no standing compliance record beyond the analysis text itself, so the obligation to determine whether you are in scope and to file on time remains entirely yours. This is a description of product capabilities and not legal advice; assess your own obligations with qualified counsel.</p>
<h3 style="margin-top: 30px; margin-bottom: 10px;">Does WithSecure Client Triage Support meet the requirements of European cybersecurity legislation?</h3>
<p style="margin-top: 0px; margin-bottom: 0px;">No product or service makes an organisation NIS 2 compliant, because the directive addresses management responsibility and process rather than tooling. NIS 2 requires entities in scope to put measures in place across risk analysis and security policies, incident handling, business continuity and backup, supply chain security, and reporting to the competent authority. This service maps to one of those categories only: incident handling, and specifically the analysis and classification part of it. It contributes nothing to risk analysis, continuity planning, backup, supplier management, or the governance and training duties the directive places on management bodies. It also does not generate the notification itself, so the reporting chain has to exist independently of it.</p>
<h3 style="margin-top: 30px; margin-bottom: 10px;">Does WithSecure Client Triage Support help with security questionnaires from large customers?</h3>
<p style="margin-top: 0px; margin-bottom: 0px;">Partly, and it is worth being precise about which lines it fills in. It answers the questions asking whether you have access to specialist incident analysis outside your own staff, whether that access is available 24/7, and whether confirmed incidents are documented by a named third party, since the analysis is written up and stored in Elements Security Center. It does not answer the questions that follow immediately afterwards: whether your environment is monitored continuously, what your mean time to detect and respond is, how long security logs are retained, how backups and recovery are handled, or how patching, encryption and vulnerability management are run. Those items need either a broader Elements subscription or organisational evidence you produce yourself. If a questionnaire keeps failing on the monitoring and response-time rows, moving up to a managed tier within the same WithSecure family is usually cheaper and cleaner than adding a second vendor's monitoring service alongside an Elements deployment, because the detections, the console and the escalation path stay in one place.</p>
<h3 style="margin-top: 30px; margin-bottom: 10px;">What is the difference between Elevate to WithSecure and WithSecure Elements Infinite?</h3>
<p style="margin-top: 0px; margin-bottom: 0px;">The decisive difference is who is watching. With this service your team monitors Elements EDR and decides when to hand a case over; with Elements Infinite, WithSecure's Detection and Response Team monitors the environment continuously and opens cases itself. That single difference drives everything else, including whether anyone is looking at your console at three in the morning. Elements Infinite also carries out containment work as part of the managed service, whereas here you receive guidance and perform the response actions yourself.</p>
<table style="width: 100%; border-collapse: collapse; background-color: #efefef; margin-top: 15px; margin-bottom: 15px; font-size: 14px; line-height: 1.35;">
<tbody>
<tr><th style="border: 1px solid #ffffff; padding: 9px 8px; text-align: left; font-weight: bold; background-color: #dedede;">Capability</th><th style="border: 1px solid #ffffff; padding: 9px 8px; text-align: center; font-weight: bold; background-color: #dedede;">Elevate to WithSecure</th><th style="border: 1px solid #ffffff; padding: 9px 8px; text-align: center; font-weight: bold; background-color: #dedede;">WithSecure Elements Infinite</th></tr>
<tr>
<td style="border: 1px solid #ffffff; padding: 8px; text-align: left; font-weight: bold; vertical-align: middle;">Continuous monitoring by WithSecure</td>
<td style="border: 1px solid #ffffff; padding: 8px; text-align: center; vertical-align: middle;"><span style="color: #d9534f; font-size: 24px; font-weight: 800; line-height: 1; display: inline-block; transform: translateY(1px);">✕</span></td>
<td style="border: 1px solid #ffffff; padding: 8px; text-align: center; vertical-align: middle;"><span style="color: #32a852; font-size: 24px; font-weight: 800; line-height: 1; display: inline-block; transform: translateY(1px);">✓</span></td>
</tr>
<tr>
<td style="border: 1px solid #ffffff; padding: 8px; text-align: left; font-weight: bold; vertical-align: middle;">Case opened by</td>
<td style="border: 1px solid #ffffff; padding: 8px; text-align: center; vertical-align: middle;">Your team</td>
<td style="border: 1px solid #ffffff; padding: 8px; text-align: center; vertical-align: middle;">WithSecure</td>
</tr>
<tr>
<td style="border: 1px solid #ffffff; padding: 8px; text-align: left; font-weight: bold; vertical-align: middle;">Threat validation and investigation</td>
<td style="border: 1px solid #ffffff; padding: 8px; text-align: center; vertical-align: middle;"><span style="color: #32a852; font-size: 24px; font-weight: 800; line-height: 1; display: inline-block; transform: translateY(1px);">✓</span></td>
<td style="border: 1px solid #ffffff; padding: 8px; text-align: center; vertical-align: middle;"><span style="color: #32a852; font-size: 24px; font-weight: 800; line-height: 1; display: inline-block; transform: translateY(1px);">✓</span></td>
</tr>
<tr>
<td style="border: 1px solid #ffffff; padding: 8px; text-align: left; font-weight: bold; vertical-align: middle;">Containment carried out for you</td>
<td style="border: 1px solid #ffffff; padding: 8px; text-align: center; vertical-align: middle;"><span style="color: #d9534f; font-size: 24px; font-weight: 800; line-height: 1; display: inline-block; transform: translateY(1px);">✕</span></td>
<td style="border: 1px solid #ffffff; padding: 8px; text-align: center; vertical-align: middle;"><span style="color: #32a852; font-size: 24px; font-weight: 800; line-height: 1; display: inline-block; transform: translateY(1px);">✓</span></td>
</tr>
<tr>
<td style="border: 1px solid #ffffff; padding: 8px; text-align: left; font-weight: bold; vertical-align: middle;">Service language</td>
<td style="border: 1px solid #ffffff; padding: 8px; text-align: center; vertical-align: middle;">English only</td>
<td style="border: 1px solid #ffffff; padding: 8px; text-align: center; vertical-align: middle;">Not stated</td>
</tr>
</tbody>
</table>
<h3 style="margin-top: 30px; margin-bottom: 10px;">Which limitations should you know before buying?</h3>
<p style="margin-top: 0px; margin-bottom: 0px;">The most important one for Swiss and European buyers is language: Elevate to WithSecure is delivered in English only, so the analyst exchange during an incident will not happen in German, French or Italian. It is an add-on and not a standalone product, which means it has no value without an active WithSecure Elements EDR deployment underneath it, and it protects nothing by itself. Because escalation is triggered by your team, the service inherits your own coverage gaps: an attack that unfolds over a weekend is not examined until somebody opens the console and raises the request. Analysis is also confined to endpoint telemetry collected by the Elements EDR sensor, so activity that never touched a monitored endpoint stays outside the picture. The follow-up purchase this most often leads to is a managed monitoring tier, once a buyer realises that fast expert analysis does not help if nobody is there to ask for it.</p>
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<h3 style="margin-top: 30px; margin-bottom: 10px;">Frequently asked questions about WithSecure Client Triage Support</h3>
<h3 style="margin-top: 30px; margin-bottom: 10px;">Is this a standalone security product?</h3>
<p style="margin-top: 0px; margin-bottom: 0px;">No. It is an escalation service used from inside WithSecure Elements Endpoint Detection and Response and requires an existing Elements EDR deployment. On its own it installs nothing and blocks nothing.</p>
<h3 style="margin-top: 30px; margin-bottom: 10px;">How quickly does an analyst start work?</h3>
<p style="margin-top: 0px; margin-bottom: 0px;">WithSecure states a target of two hours from the moment the request is raised for the threat validation phase to begin. Requests can be submitted at any time, as the service operates 24 hours a day throughout the year.</p>
<h3 style="margin-top: 30px; margin-bottom: 10px;">Where do the results appear?</h3>
<p style="margin-top: 0px; margin-bottom: 0px;">Findings are returned into the WithSecure Elements Security Center and attached to the detection they relate to, so the analysis stays with the case rather than arriving as a separate email thread.</p>
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