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TeamViewer Add-On Staff Agent

Short Description

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What are the core functionalities and productivity benefits of TeamViewer Add-On Staff Agent?
Agent Management – Add support staff with controlled service access.
Ticket Handling – Organize customer requests through structured support workflows.
Role Control – Assign permissions for safer team administration.
Email Notifications – Keep agents updated on support activity.
Remote Coordination – Connect service teams with remote support tasks.
Workflow Excellence – Maintains efficient support operations over time.

System requirements

Operating Systems Windows 11: Home / Pro / Education / Enterprise
Windows 10: Home / Pro / Education / Enterprise
Processor 1 GHz or faster processor.
Memory RAM 2 GB RAM or more.
Hard Disk 200 MB free disk space.
Display Standard display compatible with the respective operating system.
Special Features Remote support sessions.
Incoming and outgoing remote connections.
Remote device control.
Secure unattended access.
File transfer.
Session recording.
Multi user support sessions.
Wake on LAN.
Remote printing.
4K multi monitor support.
Device list and reporting.
Mass deployment.
Custom branding.
API and integration support.
TeamViewer VPN driver support.
Note Broadband internet connection required.
TeamViewer provides 32 bit and 64 bit desktop clients for Windows.
Windows 8.1 is legacy only and is not supported for the current Staff Agent listing.
Windows 7 is legacy only and is not supported for the current Staff Agent listing.
Windows 10 IoT Enterprise editions are supported.
Windows 10 IoT Core and Windows Embedded systems are not supported.
Windows Server Core installations are not supported.
Windows 11 ARM supports incoming and outgoing connections through emulation, except Windows driver based features such as VPN, Remote Printer, and SmartCard support.

 

Operating Systems macOS Tahoe 26
macOS Sequoia 15
macOS Sonoma 14
macOS Ventura 13
macOS Monterey 12
macOS Big Sur 11
macOS Catalina 10.15
macOS Mojave 10.14
Processor 1 GHz or faster processor.
Memory RAM 2 GB RAM or more.
Hard Disk 200 MB free disk space.
Display Standard display compatible with the respective operating system.
Special Features Remote support sessions.
Incoming and outgoing remote connections.
Remote device control.
Secure unattended access.
File transfer.
Session recording.
Multi user support sessions.
Wake on LAN.
Remote printing.
4K multi monitor support.
Device list and reporting.
Mass deployment.
Custom branding.
API and integration support.
Note Broadband internet connection required.
TeamViewer provides 64 bit desktop clients for macOS.
macOS Monterey 12, macOS Big Sur 11, macOS Catalina 10.15, and macOS Mojave 10.14 are legacy versions and can continue using compatible TeamViewer versions, but active support and updates are no longer provided for those versions.
Wake on LAN can wake a Mac from sleep mode only, not from a fully powered down state.

 

Operating Systems Android 9.0 or later
Processor Requirements met by any device running the supported OS version.
Memory RAM Requirements met by any device running the supported OS version.
Hard Disk Not Specified. 
Display Standard display compatible with the respective operating system.
Special Features Full remote control and screen sharing.
Touch gestures and controls.
File transfer in both directions.
Real time chat.
Access to Windows, macOS, and Linux computers.
Remote support for Android mobile and tablet devices.
Multi monitor support.
Sound and video transmission.
Assist AR live visual support.
Wake on LAN request initiation.
Note Internet connection required.
Remote control of an Android device requires TeamViewer QuickSupport or TeamViewer Host plus a supported manufacturer add on or the TeamViewer Universal add on.
Universal add on support requires Android 7 or newer and TeamViewer QuickSupport.
Unattended access is not available when TeamViewer Host is installed on the Android device because the app asks the end user for confirmation.

 

Operating Systems iOS 15.0 or later
iPadOS 15.0 or later
Processor Requirements met by any device running the supported OS version.
Memory RAM Requirements met by any device running the supported OS version.
Hard Disk Not Specified. 
Display Standard display compatible with the respective operating system.
Special Features Remote control of Windows, Mac, and Linux systems.
iOS and iPadOS screen sharing.
Touch and control gestures.
Full keyboard functionality.
File transfer in both directions.
Multi monitor support.
Sound and video transmission.
Wake on LAN request initiation.
Note Internet connection required.
iOS and iPadOS devices support screen sharing for remote support.
Mobile device support may require the appropriate TeamViewer subscription or add on.

  

   

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