TeamViewer Assist AR

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What are the main features and productivity benefits of TeamViewer Assist AR?
AR Guidance – Shows real-time visual instructions during remote support.
Camera Sharing – Lets experts see problems through mobile devices.
Live Annotation – Adds arrows, markers, and notes on screen.
Expert Support – Connects field workers with specialists instantly.
Issue Resolution – Speeds troubleshooting without unnecessary site visits.
Performance Continuity – Keeps remote assistance efficient, visual, and reliable.

Operating Systems	Windows 11: Home / Pro / Education / Enterprise Windows 10: Home / Pro / Education / Enterprise
Processor	Requirements met by any device running the supported OS version.
Memory RAM	Requirements met by any device running the supported OS version.
Display	Standard display compatible with the respective operating system.
Special Features	Supporter access through TeamViewer Remote client. Assist AR session start from desktop or web client. Remote camera view from mobile device. VoIP communication. 3D annotations. Service Case. Connection Reporting. Call History. Connection Protocol. Connection Billing. Device management. Single Sign On. User Management. Group sharing. Web API. Salesforce integration. ServiceNow integration. Microsoft Teams integration. ManageEngine integration.
Note	Requires TeamViewer Remote client or TeamViewer web client for supporter use. Internet connection required for remote support sessions and account sign in. Windows 7 SP1 is not supported by the current Assist AR supporter environment. Windows 8.1 is not supported by the current Assist AR supporter environment. Legacy TeamViewer versions 11 to 15.64 supported Windows 7 and Windows 8.1, but this is not current active Assist AR support. Windows on ARM is supported through x86 and x64 emulation. Windows driver based features such as VPN, Remote Printer, and SmartCard support are limited on Windows ARM.

Operating Systems	macOS Tahoe 26 macOS Sequoia 15 macOS Sonoma 14 macOS Ventura 13
Processor	Requirements met by any device running the supported OS version.
Memory RAM	Requirements met by any device running the supported OS version.
Display	Standard display compatible with the respective operating system.
Special Features	Supporter access through TeamViewer Remote client. Assist AR session start from desktop or web client. Remote camera view from mobile device. VoIP communication. 3D annotations. Service Case. Connection Reporting. Call History. Connection Protocol. Connection Billing. Device management. Single Sign On. User Management. Group sharing. Web API. Salesforce integration. ServiceNow integration. Microsoft Teams integration. ManageEngine integration.
Note	Requires TeamViewer Remote client or TeamViewer web client for supporter use. Internet connection required for remote support sessions and account sign in. macOS Monterey 12 and earlier are legacy only and are no longer actively supported for the current TeamViewer Remote client. Safari 15 or higher is required when using the TeamViewer web client through Safari.

Operating Systems	Android 8.0 or later
Memory RAM	Requirements met by any device running the supported OS version.
Hard Disk	68.18 MB free space.
Display	Standard display compatible with the respective operating system.
Special Features	Assist AR app for receiving AR sessions. Remote camera sharing. Real time video streaming. HD VoIP. 3D annotations. 2D annotations in compatibility mode on devices without ARCore support. Camera access for video feed. Microphone access for audio and session recording. 256 bit AES session encoding. 2048 bit RSA key exchange.
Note	Internet connection required for Assist AR sessions. ARCore is required for the full augmented reality experience. Older Android devices without ARCore support can still use compatibility mode with limited AR features. Camera permission is required. Microphone permission is optional for audio and recording features. Native Android app is recommended for the best AR experience.

Operating Systems	iOS 16.0 or later iPadOS 16.0 or later
Memory RAM	Requirements met by any device running the supported OS version.
Hard Disk	71.5 MB free space.
Display	Standard display compatible with the respective operating system.
Special Features	Assist AR app for receiving AR sessions. Remote camera sharing. Real time video streaming. HD VoIP. 3D annotations. ARKit based augmented reality. Camera access for video feed. Microphone access for audio and session recording. 256 bit AES session encoding. 2048 bit RSA key exchange.
Note	Internet connection required for Assist AR sessions. ARKit support is required for Assist AR functionality. Camera permission is required. Microphone permission is optional for audio and recording features. Native iOS app is recommended for the best AR experience.

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